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Refund policy

Refund Policy

30-Day Easy Returns

At Stryde Wellness, you are our priority. So, if for any reason, you are not satisfied with your item, we offer an easy return process.

Return Policy Overview

Return Window

We offer a 30-day return window, starting from the date the item is received. Returns are accepted for both defective and non-defective products.

Condition

Items must be unused, in their original condition, and returned with their original packaging.

Exchanges

We accept exchanges. To request an exchange, please contact our customer support team so we can assist with the process.

Easy Returns

We want to make the return and exchange process as simple as possible, so please feel free to contact our customer support team for assistance at any stage.

Return Costs

Defective Products

If the product is incorrect, faulty or damaged during shipping, there will be no cost to the customer to return the item and this includes any shipping fees. 

Customer Remorse (Change of Mind)

The cost of the return delivery (shipping) will be charged to the customer under the following circumstances:

  • The customer has a change of mind and no longer wants the item

 

  • The wrong item was purchased

 

  • The item was not the right fit

Customers are responsible for return shipping costs, and shipping fees are non-refundable under these circumstances. 

How to Return an Item

1. Contact Us
Email our team at info@strydewellness.com with your order number and the reason for the return.

2. Pack Your Item
Repack the item securely in its original packaging, including all accessories, tags, and documentation.

3. Send It Back
Drop your package off at the nearest shipping carrier location, following the instructions provided in your return authorization email.

Refund Process

Inspection
Once the return has been received, we will inspect the item to determine whether it meets our return requirements.

If the items are found to not be in their original condition, we will be unable to process the return. Returning the item in this condition will result in forfeiting it. 

Refund
Following inspection, if the item meets the return requirements, your return will be processed. It may take up to 7 business days for the refund to appear on your original payment method. This may vary depending on the payment method or bank provider.

Please note that once processed, returns cannot be reversed.

Exchanges

Exchanges are available where the customer would like a different size, color, or product. Simply contact our support team for assistance with this process.

Non-Returnable Items

Please note that for hygiene and safety purposes, certain products may not be eligible for returns. These items will be clearly labelled as ‘non-returnable’ within the product description.

For More Information

If you have any further questions, please visit our FAQs page or feel free to contact our customer support team.

Contact Information:
Store Name: Stryde Wellness
Address: 5 Lacepede Place, Hinchinbrook, New South Wales, 2168, Australia
Email: info@strydewellness.com
Phone: +61 2 9052 4983

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)

We aim to reply to all emails within 1–2 business days.